Terms of Use & Privacy Policy

Terms of Use & Privacy Policy

Satisfaction Guarantee.
We want you to be happy with your food purchase. Before leaving a negative review, we kindly ask you contact us to make your order right. Sometimes mistakes happen, when they do, we’ll make it right.

3rd Party Delivery Service.
We welcome orders through third party ordering and delivery services. But understand, when you do, these companies become responsible for payment and delivery issues. Prime Pizza will still handle any food quality issues.

Spam Orders and Credit Card Fraud Prevention.
From time to time, spammers and fraudsters attempt to take advantage of small businesses. It frequently involves attempts to order food they had no intention of picking up, or making purchases on someone else’s credit card without authorization. These activities hurt our customers and drive up food prices. As a result, Prime Pizza has developed internal controls to prevent abuse. For example, new customers may need to make and order in-person the first time or pay in advance, so we know future transactions are legitimate. We regret the inconvenience these policies may create but ask for your patience and understanding.

Privacy
Prime Pizza recognizes the importance of your privacy and protecting your Personal Information while you are visiting our web site. It is our goal to provide our customers with the opportunity to access and use services in a secure environment.

WE RECOGNIZE YOUR EXPECTATION OF PRIVACY
We understand that you expect us to maintain proper safeguards to protect your confidential information, and we recognize the need for security in the protection of your privacy. Thus, we have established policies and procedures to prevent misuse of your information. Please see our Security Policy link for further explanations of our security measures.

WE COLLECT, USE AND TREAT INFORMATION ABOUT YOU ONLY FOR LEGITIMATE BUSINESS PURPOSES
We gather, use and keep information about you only if required by law, or we believe that the information is necessary to administer our business, and/or to serve your interests by providing you with products, services, and other opportunities. We retain any e-mail you send us only until such time as your question has been answered to your satisfaction.

WE MAINTAIN ACCURATE INFORMATION
We have procedures in place for maintaining and updating information about our customers in accordance with commercial standards.

WE HAVE POLICIES AND PROCEDURES LIMITING EMPLOYEE ACCESS TO YOUR PERSONAL INFORMATION
We maintain procedures and security levels to limit employee access to your personally identifiable information to those employees with a business reason for knowing such information. Our employees are trained on customer confidentiality and privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities.

WE MAINTAIN SECURITY PROCEDURES TO PROTECT YOUR PERSONAL INFORMATION
We maintain appropriate security standards and procedures to protect your personal information from unauthorized access. We periodically upgrade and test these security procedures and safeguards.

WE RESTRICT THE DISCLOSURE OF ACCOUNT INFORMATION
Prime Pizza has partnered with CardConnect as its payment processor. We do not reveal specific information about you or your account(s) or other personally identifiable data outside of Prime Pizzas unless (1) the information is provided to help complete a transaction initiated by you; (2) you request it; (3) the disclosure is required or allowed by law; or (4) you have been informed about the possibility of such disclosures for marketing or similar purposes and we have given you the opportunity to decline. Prime Pizza does not receive or store credit card information ono it site or server. Transaction are handled via API, with direct communication between the customer and CardConnect. When transactions are approved, Prime Pizza receives only a notice of payment confirmation and the name and address for the customer.

WE MAINTAIN YOUR PRIVACY IN BUSINESS RELATIONSHIPS WITH THIRD PARTIES
We do not sell Personal Information to third parties. However, sometimes it is necessary to provide your personally identifiable information to third parties such as payment processor we engage to process payment of your order.

WE COLLECT INFORMATION ONLINE
We use cookies, small files stored on your computer, web beacons, and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. Cookies are also used to enable functions like shopping cart, checkout and your Prime Pizza account. Without cookies they will not work. Information gathered through cookies and web beacons includes the pages you visit on our site, which web address you came from, and the type of browser you are using, this information helps us to customize your web experience. To provide the best guest experience possible, we are also using this information for reporting and analysis purposes, such as how you are browsing our website, and the performance of our marketing efforts.

Terms
Prime Pizza may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Prime Pizza and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Prime Pizza believes that customer conduct violates applicable law or is harmful to the interests of Prime Pizza, and its subsidiaries.

SALES AND USE TAX NOTIFICATION FOR ONLINE PURCHASES
This statement is made pursuant to the enacted notification requirements in the following states: CO, LA, OK, PR, RI, VT, WA. Although we, as the seller, are not obligated to collect your state’s sales tax, this purchase is subject to state sales tax unless it is specifically exempt from taxation. This purchase is not exempt merely because it is made over the Internet or by other remote means. Your state, if it imposes a sales tax, requires that you report and pay the tax due on your purchases. Retailers that do not collect sales tax, including ourselves, will provide you an end-of-year summary of your purchases to assist you in reporting and paying the tax due. Details of how to file the return may be found on your state’s department of revenue, division of taxation, or tax commission website. You must pay any sales and/or use tax liabilities due annually on your tax return from this transaction (or file by the 20th each month on form T-205 in RI). Please note that we also may be required by law to provide your state’s department of revenue with your name, billing and/or mailing address, shipping addresses for each product, and report of the total of all your purchases from us at the end of the year.

CONDITIONS OF USE
By using this site, you signify your agreement to the following conditions of use without limitation or qualification. These conditions govern your use of the site, but not the sale or purchase of any products. Please read these conditions carefully before using this site.Prime Pizza may at any time revise these terms and conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current terms and conditions to which you are bound.

WARRANTY DISCLAIMER
THE MATERIALS ON THIS WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PRIME PIZZA DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED, ERROR-FREE, BUG FREE, VIRUS-FREE, FREE OF TROJAN HORSES OR OTHER MALEVOLENT CODE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF ERRORS, BUGS, VIRUSES, TROJAN HORSES OR OTHER HARMFUL COMPONENTS. PRIME PIZZA DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS ON THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ACKNOWLEDGE AND ASSUME THE RISKS INHERENT FROM THE USE OF THE MATERIALS ON THIS WEBSITE. WHILE PRIME PIZZA USES REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THIS WEBSITE, ERRORS OR OMISSIONS MAY OCCUR AND PRIME PIZZA MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE ACCURACY OF THIS WEBSITE.

LINKS TO OTHER THIRD-PARTY WEBSITES NOT OWNED OR CONTROLLED BY PRIME PIZZA MAY BE AVAILABLE FOR ACCESS THROUGH THIS WEBSITE. SUCH EXTERNAL THIRD-PARTY INTERNET ADDRESSES CONTAIN INFORMATION CREATED, PUBLISHED, MAINTAINED OR OTHERWISE POSTED BY ORGANIZATIONS INDEPENDENT OF PRIME PIZZA. PRIME PIZZA DOES NOT ENDORSE, APPROVE, CERTIFY, WARRANT, OR OTHERWISE ASSUME RESPONSIBILITY FOR ANY INFORMATION, CONTENT, PRODUCT OR SERVICE REFERENCED OR PROVIDED AT SUCH ADDRESSES. PRIME PIZZA ENCOURAGES YOU TO BE AWARE WHEN YOU LEAVE THE WEBSITE AND TO READ THE TERMS AND CONDITIONS AND PRIVACY POLICY OF EACH OTHER WEBSITE THAT YOU VISIT.

SOME STATES DO NOT PERMIT LIMITATIONS OR EXCLUSIONS OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE BY ACT OR OMISSION, WILL PRIME PIZZA OR ANY PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS WEBSITE, BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES THAT RESULT FROM YOUR USE OF, OR THE INABILITY TO USE, THE MATERIALS ON THIS WEBSITE, EVEN IF PRIME PIZZA OR AN AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OF DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

PRIME PIZZA FURTHER ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES DUE TO VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE WEBSITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM THIS WEBSITE.

THE ABOVE LIMITATIONS OF LIABILITY DO NOT APPLY TO RESIDENTS OF, OR USE OF THE WEBSITE WITHIN, THE STATE OF NEW JERSEY.

RESTRICTIONS ON USE OF MATERIALS
This site is owned by Prime Pizza. Permission is granted to display and navigate around this Website with a computer using HTML browser software, solely for personal, non-commercial use. Any commercial use of this Website or any portion hereof is strictly prohibited.

Except as otherwise permitted by Prime Pizza no materials from this Website or any Website owned, operated, licensed or controlled by Prime Pizza may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You may download material displayed on this Website for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials. You may not distribute, modify, transmit, reuse, re-post, or use the content of this Website for commercial purposes, including the text, images, audio, and video, without Prime Pizza’s written permission. Prime Pizza neither warrants nor represents that your use of materials displayed on this Website will not infringe rights of third parties not owned by or affiliated with Prime Pizza.

JURISDICTIONAL ISSUES
This Website is controlled and operated by Prime Pizza from its offices within the State of West Virginia, United States of America. Prime Pizza makes no representation that materials on this Website are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

TRADEMARKS/SERVICE MARKS AND COPYRIGHTS
Prime Pizza, Prime Pizza and Grill and Prime Tandoori and all other trademarks service marks, trade names and logos used by primepizzagrill.com are trademarks or service marks of Prime Pizza. All information and content including any software programs available on or through the Site (“Content”) is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes. We are very protective of our trademarks and service marks. All use of these marks must be with our permission. We will file appropriate legal actions to enjoin the unauthorized use of these marks. Under the law, we would be entitled to collect your profits, our actual damages and, perhaps, our attorney fees. We thank you for your cooperation.

Prime Pizza and Prime Tandoori are closed for on-line ordering. In the meantime, call 703-491-0909 to order or use one our Delivery Partners.